How do I find out if my roof is covered at replacement cost?
It is stated in the policy, usually in a roof surfacing endorsement, and it is worth reading before you need it. Send us the declarations page and we will tell you in a minute. If it is on actual cash value, that is sometimes changeable and sometimes a reason to move carriers.
A pipe leaked behind a wall for weeks. Is that covered?
Often not. Sudden and accidental discharge is covered on most forms; gradual seepage over time is usually excluded as maintenance. It is the clearest argument for knowing where your main shutoff is and testing it occasionally.
Why would my rate differ from a neighbor a mile away?
Because rating follows the house: construction year, roof, systems, claims history and the protection class. In a city with this much variation in housing age, a mile can cross a genuine divide in all five.